Refund policy
Return & Refund Policy
At Yessora Boutique, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we’re here to help.
Return Window
You may request a return within 7 days of receiving your order. Return requests made after 7 days from the date of delivery will not be accepted.
Eligibility for Returns
To be eligible for a return, the product must:
* Be unused, unworn, unwashed, and unaltered.
* Be in its original condition with all tags, labels, and packaging intact.
* Be accompanied by the original invoice or proof of purchase.
Returns that do not meet these conditions may be rejected.
How to Request a Return
To initiate a return, please contact us at yessoraboutique@gmail.com within 48 hours of receiving your order. Please include:
* Your Order ID
* Clear photos or videos of the product
* Photos of the package (if damaged)
* A brief description of the issue
Once your request is reviewed and approved, we will arrange a reverse pickup whenever service is available in your location. If reverse pickup is unavailable, we will provide instructions for returning the product.
Return Address
Yessora Boutique
12/286
Puthuppadi P.O.
Engapuzha
Kozhikode, Kerala – 673586
India
Please do not send any products without prior approval, as unauthorized returns may not be accepted.
Damaged, Defective or Incorrect Products
Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect product, notify us within 48 hours of delivery by emailing yessoraboutique@gmail.com with supporting photos or videos. After verification, we will arrange a replacement or refund, as applicable.
Exceptions / Non-Returnable & Non-Refundable Items
The following items are not eligible for return, exchange, or refund:
* Products that have been worn, washed, used, or altered.
* Products without original tags, labels, or packaging.
* Products damaged due to misuse or improper handling after delivery.
* Sale, clearance, promotional, or discounted items.
* Gift cards (if applicable).
Returns or refunds will not be accepted for:
* Change of mind.
* Personal preference.
* Incorrect product selection by the customer.
* Minor color variations caused by differences in mobile, tablet, or computer screen displays.
* Minor variations in weaving, embroidery, print, or texture that are inherent to handcrafted or fabric products.
Exchanges
Exchanges are offered only for products that are damaged, defective, or incorrectly delivered, subject to product availability. If the same product is unavailable, a refund or store credit may be offered at our discretion.
Refunds
Once the returned product is received and inspected, we will notify you of the status of your refund.
If approved, the refund will be processed to your original payment method within 7–10 business days. The time taken for the amount to reflect in your account depends on your bank or payment provider.
Shipping charges (if any) are non-refundable unless the return is due to an error on our part.
Cancellation Policy
Orders may be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Email: yessoraboutique@gmail.com